Refund Policy

• Items Eligible for Return/Refund: We accept returns and offer refunds on items that meet the following conditions:

  • The item is in its original condition, unworn, and with all original tags attached.

  • The item is free from any odors, stains, or damages.

  • The return request is initiated within 7 days from the date of delivery.

• Items NOT Eligible for Return/Refund: We do not accept returns or offer refunds on the following items:

  • Items marked as final sale.

  • Intimate apparel and swimwear for hygiene reasons.

  • Custom-made or personalized items.

  • Items that have been altered or modified.

• Return Shipping: Customers are responsible for return shipping costs, except in cases where the return is due to our error or a defective product.

• Log in to your account on our website.

• Navigate to your order history and select the order containing the item you wish to return.

• Click on the "Request Return/Refund" button and follow the instructions provided.

• Inspection: Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria.

• Refund Options: Depending on the situation, we offer the following refund options:

  • Original Payment Method: If the return is approved, the refund will be issued to the original payment method within 2 business days.

  • Store Credit: In some cases, you may choose to receive a store credit in lieu of a refund.

• Refund Processing Time: Please allow up to 2 business days for the refund to be processed after the return is approved.

• Exchanges: If you wish to exchange an item for a different size or color, please specify this when requesting a return. We will do our best to accommodate your request, depending on product availability.

If you have any questions or need assistance with the return or refund process, please contact our customer support team at ThorBarbedoofficial@gmail.com. We are here to help you.